At Ziyavi, we strive to provide high-quality products inspired by Sunnah. Customer satisfaction is our priority, and we ensure a smooth and transparent refund and return process. Please read the following policy carefully before making a purchase.
1️⃣ Eligibility for Returns
We accept returns only for products that are damaged, defective, or incorrect. If you receive a product in such a condition, you must report it within 7 days of delivery. The item should be unused, in its original packaging, and accompanied by proof of purchase. Returns for reasons such as change of mind or personal preference will not be accepted.
2️⃣ Return Process
To initiate a return, please contact our customer support team via email or phone with details and images of the damaged or incorrect item. Once your request is reviewed and approved, we will arrange for a return pickup or guide you through the return shipping process. Please ensure that the product is securely packed to avoid further damage during transit.
3️⃣ Refund Policy
Once we receive and inspect the returned item, we will process your refund. Refunds are issued through the original payment method within 7-10 business days. In some cases, bank processing times may affect the refund duration. Shipping charges (if applicable) are non-refundable. If the return does not meet our eligibility criteria, the refund request may be declined.
4️⃣ Exchange Policy
We offer exchanges for damaged or incorrect products. If you wish to exchange an item, we will send a replacement once we receive the returned product. Exchanges are subject to stock availability. If the product is out of stock, we will provide a full refund or an alternative product option as per your preference.
5️⃣ Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
✔ Opened or used products.
✔ Items returned without original packaging.
✔ Products damaged due to misuse or improper handling.
✔ Items purchased on clearance sale or special promotions.
If you are unsure whether your product qualifies for a return, please contact our support team for assistance.
6️⃣ Cancellation Policy
Orders can be canceled within 24 hours of placing them. Once the order is shipped, cancellation requests will not be accepted. If you wish to cancel, please contact us immediately. Refunds for canceled orders will be processed within 3-5 business days after approval.